Click on the Book Now! button on this FAQ page, or on the Santa experience page. Read the instructions, and select the date and time to reserve. You will get a confirmation.

Payment will be collected next. Depending on when you are booking, the amounts are due as follows:

6 weeks before the session, first instalment is due (Sept. 24.):
$250

4 weeks before the session, 2nd instalment is due: (Oct. 7.)
$200

2 weeks before the session, 3rd instalment is due: (Oct. 21.)
$200.

Retainer must be fully paid 2 weeks prior to the session. If you would like to pay in full  one single payment, please let me know.

Payments accepted: Debit, Credit, e-mail transfer and cash.

The retainer guarantees that you have your time with Santa. Because there are so few time slots available, we want to offer these sessions to people who are serious about showing up.

Whether you show up or not, Santa and his elves will be here and they need to get paid for their work. They put in a lot of effort to set up and run the event smoothly. The retainer covers their time too.

Your photo session and one matted print is also included, in case you want just one picture for the memories.

Cancellations are allowed up to 3 weeks before your session, to be able to fill the spot. We will make every effort to fill the spot. If we can find someone else to take your time slot, you will receive a refund of your retainer.

If the time slot stays unclaimed, your retainer will not be refunded.

If there is an empty time slot available, you can rebook your session up to 2 weeks before the session date. If there isn’t any spot left on the calendar, you can ask to get on a cancellation list.

There is no guarantee that you will find an empty time slot so close to the event. If you cancel and we can’t fill your spot, you will lose your retainer. To book another spot, you will need to pay another retainer. If you show up, both retainers will be added and you can use the money you paid to get extra products. So if you show up, you will not lose any money. 

Please don’t bring your child and show up if you are sick, but notify me as soon as possible. I will make every effort to rebook your session. If that is not possible, your retainer can be used at a future session when your child feels better. 

Failure to notify and show up for your session will forfeit your retainer. 

Yes and no. Some young children are more afraid of strangers than others. This experience is best suitable for children over 3 years old. Very young babies, newborns have their own sleep schedule that we can’t follow. If your baby is fussy in the time alloted, you might not get images that you love. 

We will do everything we can to get those cute smiles, but you know your child best. 

Adults can absolutely come and visit Santa. I have sat on his lap when I was 38 so I won’t tell you to not do the same. 

This session is a styled photo shoot to ensure that your child fits into the scene and you get the most beautiful images at the end. These will go into story books and heirloom albums that you will want to keep for a lifetime.

You can bring pyjamas or fancy outfits. Just know that we have some pretty dresses and outfits for little ones in case you need help with this, or if you want something different from what you already captured on your phone. There is no extra charge for using the studio wardrobe.

Parents should also wear something appropriately festive in case you need to jump into the set to calm your anxious child.

Within 2 weeks from your session you will come back to the studio to see your beautiful images and video. You will select your images, or just the one included in your session. There is no minimum order requirement, and there is no pressure to buy.

At your viewing appointment you will see all of your images. After your selection you will pay for your order before they go into print production. The printer will not start production until payment is received, so we need to collect before printing.

Please make sure everyone who is making financial decisions about spending is available at your viewing appointment.

These images are custom products, and as such, there is no refund once they go into printing.

No.

We do not send a digital gallery to view the images.

Your retainer is paid at the time of booking your session. It includes one print already.

If you are ordering more images, you will pay for the additional images at your viewing appointment before the images go to the printer.

We take credit, debit, cash and email transfer.

We offer story books for children. Kindergarten age children receive a poem style story book, and school age children get a fairy tale style story book. These books will include your child’s images built into the story. Story books are hard cover that you can read every evening at bedtime for your child. They will love to hear their story with Santa.

We also offer heirloom albums with matted prints with 6 or 12 images, folio boxes with 5, 10 or 20 images, or open window reveal boxes with 5, 10 or 20 images.
Folio packages and albums start at $1200.

Individual matted prints start at $245 and go up from there for wall art enlargments and framed prints.

Christmas cards and the video of the experience is also available.

Yes.

We have a few designs to select from. You will have all of the cards with the same image. If you want more images, you will need to order separate sets.

Sets are minimum 12 cards.

About 3-4 weeks after your viewing appointment you will receive your finished products. We make every effort to do this sooner, but we have no control over postal strikes or road conditions in the winter. 

We want to make sure you will get them before Christmas.

Only 2 parents or the equivalent can join due to space limits. Please don’t bring grandparents, aunts and uncles. They will not have room to sit or stand.

We want this experiece for your child to enjoy, and parents telling children to smile is distracting. We will capture your child as they are interacting with Santa in the best possible way. 

No.

Cell phone use is not allowed in the studio so please turn them off before entering.

Most parents sit in the waiting area where cell phone use is allowed, while their child is visiting Santa.

Yes.

If your child has a comfort object, please bring it with you. We can incorporate it in the session.

Please keep it to one single item, preferebly not a large one that will interfere with the set.

Yes.

While we offer a Santa gift at the end of the session, we can sneak a special item into Santa’s bag before your child visits Santa. 

Please bring it wrapped with the child’s name on it, and give it to the elf that will be available to help you. 

While pets are part of the family, we ask that you bring only small pets that can be handled easily, and can be contained in a carrier when its time is up. The session is designed for your child specifically to interact with Santa, not with his or her pet.

A service dog is a separate category and it is allowed.

However if you would like to have a session specifically for your pet to visit Santa, your pet will need to have a booking just like any other client. Please dress accordingly as you will most likely be on the photos with your pet. Image selection and payment applies the same with pet clients as with children.

Please be on time. Your time is reserved just for you.

Once you book, make sure it’s on your calendar, and work your way around this date as we might not have and extra spot to give you on that date.

If you are more than 10 minutes late, we might not get enough images for you to select from and we might need to cancel your appointment. In that case you will lose your retainer too. 

In the realm of private sessions, a prime advantage is that your child has time to warm up to Santa. My Santa and his trusty aide, often the little Elf on the shelf possess an enchanting way with children. Grant them moments to mingle, and should the need arise, parents may join the scene. Be prepared. With patience as our guiding star, we’ll craft an experience to capture moments to hold forever.